Amazon‘s chief executive Jeff Bezos has written to staff defending his company’s human resources policy, following a New York Times article claiming a cruel and back-stabbing environment for white-collar workers at the online retailing giant.
The Times article, based on interviews with current and former Amazon staffers, claims employees were pushed to extremes, and managers showed little sympathy or empathy to workers even when they were faced with illnesses or bereavement.
Related: Inside The New York Times’ Amazon report
In a memo to staff, obtained by CNBC, Bezos encouraged staff to read the article, but added:
The article doesn’t describe the Amazon I know or the caring Amazonians I work with every day. But if you know of any stories like those reported, I want you to escalate to HR. You can also email me directly at jeff@amazon.com. Even if it’s rare or isolated, our tolerance for any such lack of empathy needs to be zero.








